Overview
Smart Templates automate and customize guest messages using "If-When" logic to define message triggers and timing. This paired with AI capabilities enhances standard templated messages. HostBuddy aims to advance templated messages to drive better rapport with guests and contextual awareness.
Wanting to see recommended Smart Templates or a walkthrough of how HostBuddy AI's partner PM Company uses Smart Templates? Click either link to learn more!
Creating a Smart Template
Navigate to the Messaging section. Here, you can add a new template or edit an existing one.
Setting Timing
The When options determine the timing for message activation. You can control message timing based on specific dates and times relative to check-in and check-out. Additionally, it can be adjusted for various scenarios such as new bookings, cancellations, time of year, weeks, days, or events like cleaning completion (Turno Integration) or noise level breaches (Minut Integration).
Setting Conditions
Under the If settings, target guests based on various criteria. These criteria include things like guest sentiment, booking status, stay dates, and guest count.
Write Your Own Templated Message
Create a personalized templated message to be sent to a guest. Use our custom variables to tailor the message to fit your needs.
Adding Additional AI Functionality
Enable AI Context Checking to prevent sending redundant messages. AI Personalization tailors messages based on past guest conversations.
Setting timing
The When options define the timing for message activation. Control message timing based on specific dates and times relative to check-in/check-out.
Using smart templates for upselling
Define custom upsell offers and target specific guest segments using the defined criteria. AI Personalization further customizes the offer based on guest conversation history.
Offer personalized upsells based on stay details, such as holiday packages or pet-friendly deals.
Automating routine tasks
Automate routine tasks such as sending mid-stay cleaning reminders, check-in instructions, and post-stay thank you notes. Customize these messages to fit your needs.