Building Your Property Profiles
We advise exploring our detailed Property Profile Setup Instructions for more detailed instructions on providing data to HostBuddy. Click Here to be taken to this section.
Once your listings are imported, information such as listing descriptions, property details, guest reservation data, calendar availability, and up to six months of recent conversations will begin to be imported automatically from your property management system into our system. Conversation history takes around 2 minutes per property to import, so we advise waiting to autofill until after that proportionate amount of time has passed.
Connect Data and Leveraging AutoFill
After connecting your property management system data, HostBuddy is nearly ready to begin overseeing guest communication. Most information that HostBuddy needs to support your guests comes from the PMS integration.
To enhance HostBuddy's knowledge base, you can add property documents, such as welcome guides and property specific SOPs. Any document related to your property can be uploaded into HostBuddy for guest interactions.
To expedite your set up process, you can use the autofill feature to complete the manual fields of the property profile. This pulls existing data from your PMS integration and any uploaded documents to auto-populate available manual fields. The purpose of this is to identify any knowledge gaps, allowing you to add missing information and create a well rounded data source for HostBuddy to use.
Review and Customize Property Information
After autofilling your property information from your connected resources, check the manual fields for missing data. This helps you understand what information HostBuddy can access from your connected sources and what's absent from our database. You can customize reservation phase access to information, such as the property address, for each field in the property profile. To keep data confidential, select the pen icon next to a data field and select which phases you would like the data to apply to. Review all of the manual sections to spot missing information from your property management system. You should also verify your autofilled information for accuracy and add any essential details.