Adding Custom SOPs

Overview

Create custom Standard Operating Procedures (SOPs) to organize and create your own SOP's within your listings property profile.

Accessing the Knowledge Base

First, navigate to the "Test Property" section of the property you want to work with, such as "1811 Atoms."

Next, click Quick Add to Knowledge Base.

Creating a New SOP

Enter a descriptive label for your SOP, such as "Instructions for Late Checkout Requests."

Add the specific content and instructions for the SOP. For best practices on writing SOP's, read through our resource article on writing SOP's.

Optional: Using Pre-written Templates

You may contact support for pre-written SOP templates.