HostBuddy AI Smart Templates Guide for Guest Engagement
The HostBuddy AI team recommends these smart templates as effective strategies for streamlining guest communication. This guide includes examples based on real use cases and additional recommendations to help maximize guest engagement at various stages of their stay.
Key Features of Smart Templates
Each template can be customized with AI Context Checking and AI Personalization:
AI Context Checking: HostBuddy assesses the guest’s recent conversation history to ensure messages are relevant. If the message is not contextually appropriate, it won’t be sent.
AI Personalization: HostBuddy can adjust the wording of each message to make it more natural and personalized based on the ongoing conversation, while maintaining the message’s intent.
It is our recommendation to turn these on for each of the following templates.
Recommended Smart Templates for Enhanced Guest Engagement
1. Post-Stay Review Request
Send When: After Reservation, 1 day after at 3pm.
Send If: Sentiment is positive or neutral; Reservation status is past.
Message:
"Hi [[guest_name]],
Thank you so much for choosing to stay with us. We know there are many options, and we’re grateful you stayed with us. If you enjoyed your stay as much as we enjoyed hosting you, we’d greatly appreciate a 5-star review. For any particular improvements, you can share those directly in this chat.
Thanks again,
Host Name"
Purpose: Encourages satisfied guests to leave positive reviews, with an option to share private feedback if they have suggestions. Avoids requesting reviews from unhappy guests.
2. Post-Check-In Welcome Message
Send When: During Reservation, Day 1, 8pm
Send If: Reservation status is current; Sentiment is positive or neutral.
Message:
"Hi [[guest_name]], we hope you were able to get settled in comfortably. Please let us know if there’s anything we can do to make your stay more enjoyable!"
Purpose: Ensures guests feel welcomed and attended to, encouraging them to reach out if they need assistance.
3. Happy Holidays Message
Send When: On the date of a holiday at noon
Send If: Reservation status is current; Reservation dates contain the date of the holiday.
Message:
"Happy Holidays from our team!
Thank you for choosing to stay with us during this special season. We hope you're having a wonderful time and enjoying everything we offer. We truly appreciate the opportunity to host you!
Warm regards,
Host"
Purpose: Adds a personal touch to the guest's stay during holidays, making them feel appreciated and valued.
Additional Smart Templates for Enhanced Guest Engagement
The HostBuddy AI team also suggests these templates to engage guests at different reservation stages, drive positive interactions, and increase satisfaction.
1. Pre-Arrival Touchpoint
Send When: Before Reservation, 1 day before check-in at 10am
Send If: Reservation status is future; Guest count > 2
Message:
"Hi [[guest_name]], we're excited to welcome you tomorrow! Please feel free to reach out if you have any last-minute questions. Safe travels!"
Purpose: Prepares guests for their stay, making them feel welcome even before they arrive.
2. Mid-Stay Check-In
Send When: During Reservation, Day 3 at noon
Send If: Reservation status is current; Reservation duration > 4 days
Message:
"Hi [[guest_name]], we hope you're enjoying your stay so far! If there’s anything you need or if we can improve your experience, please let us know."
Purpose: Shows attentiveness to guests on longer stays, encouraging open communication.
3. Pre-Checkout Reminder
Send When: Before Stay Ends, 1 day before at 6pm
Send If: Reservation status is current; Sentiment is neutral or positive
Message:
"Hi [[guest_name]], just a quick note that tomorrow is checkout day. We hope you’ve had a great stay! Let us know if you need any assistance before you head out."
Purpose: Reminds guests about checkout, minimizing last-minute issues and improving the checkout process.