Welcome to HostBuddy!

Easily set up HostBuddy and streamline guest communication

Getting Started

Integrate your PMS with HostBuddy for seamless guest messaging

Connect Property Management System

Set up automated guest messaging with flexible scheduling options

Schedule HostBuddy - Going Live

Automate guest messaging with advanced custom templates

Smart Templating

Manage guest communications seamlessly with easy access to messages

Inbox

Maximize revenue with gap night offers and inquiry follow-ups

Upsells

HostBuddy User Guide

1. Connect Your PMS

2. Configure Your Properties

3. Test

4. Go Live

Subscribe

Quick Start

The screenshot displays the HostBuddy Knowledge Base interface, focusing on the Property Profile Setup feature. It shows the status of PMS Integration, Property Documents, and Property Profile. Under PMS Integration, there are indicators for PMS property details, property availability and pricing, guest and reservation data, and past conversations from the last six months, all marked as connected. The Property Documents section lists a document titled 'Unit 10 1811 Adams Ave-Welcome Doc-docx.pdf'. The Property Profile section indicates that data has been entered. At the bottom right, there is a 'Manage' link for further actions.

Providing Property Information

The screenshot displays the 'Check-In & Check-Out' section of the HostBuddy AI platform, focusing on building standard operating procedures for property profile setup. It includes four editable text areas, each with a pencil icon for editing. The sections are titled 'How to handle missing backup keys,' 'How to handle parking-related issues,' 'How to handle early check-in requests,' and 'How to handle late check-out requests.' Each section provides example text for handling specific guest-related scenarios, such as contacting a phone number for missing keys, directing guests to alternative parking, informing guests about early check-in policies, and managing late check-out requests with associated fees. The interface is designed to guide hosts in setting up automated responses for common guest inquiries.

Building Standard Operating Procedures

The screenshot displays the 'Topics to Avoid' section within the Property Profile Setup feature of HostBuddy AI. At the top, the navigation bar includes options such as Get Started, Dashboard, Properties, Messaging, Action Items, and Settings. The page is titled '1811 Adams - 10' and features several circular icons representing different sections: Resources, Basics, Listing Details, Amenities, SOPs, and Topics to Avoid, with the latter being highlighted. Below, there is a note stating that all fields are optional but providing more details enhances service. The 'Topics to Avoid' section includes a specific topic, 'Refund requests,' with an editable text box explaining that it refers to guests asking for refunds on previous payments related to their stay.

Setting Topics to Avoid

Property Profile Setup

The HostBuddy AI messaging screen displays a unified inbox for managing guest communications. On the left, a list of recent messages shows guest names, message previews, and dates. Filters at the top allow sorting by guest name, property, phase, and urgency. The central panel shows a conversation with a guest, including messages from both the host and HostBuddy AI, with timestamps. Below the conversation, there's a text input field for typing new messages and a send button on the right. The right panel provides reservation details for the selected guest, including their name, stay dates, and property location. It also shows the current status of HostBuddy's response, any open issues, guest satisfaction level, and the booking platform. Navigation options at the top include Inbox, Smart Templates, Review Removal, Preferences, and Upsells.

Conversation Preferences

Smart Templates

Messaging Overview

The screenshot displays the 'Action Items' page of HostBuddy AI, which is part of the Action Items feature. The top navigation bar includes options such as Get Started, Dashboard, Properties, Messaging, Action Items, and Settings. Below the navigation, there are three dropdown filters labeled 'All Categories', 'Incomplete', and 'All Properties' for sorting action items. The main table lists action items with columns for Date/Time, Property/Guest, Category, Action Item, and View/Done. Two entries are shown: one for a reservation change request and another for a maintenance issue. Each entry has a corresponding icon under the View/Done column for further actions. The footer contains sections for Quick Links, Features, and Contact information, including links to Home, Meet HostBuddy, Pricing, FAQs, and options to book a demo or contact via email.

Action Items

Custom Action Item Instructions

The screenshot displays the 'Action Items Settings' page within the HostBuddy AI application, specifically under the 'Manage Categories' tab. The interface allows users to add new categories for action items. There are input fields for 'Category Name' and an optional 'Description', where users can enter relevant details. A blue 'Add Category' button is located to the right of these fields, enabling users to save the new category. Below, there is a section titled 'Existing Categories' which lists current categories, such as 'CLEANLINESS', along with their descriptions. Each existing category has options to edit or delete, represented by icons on the right side.

Managing Action Item Categories

The screenshot displays the 'Open Issue' tab within the HostBuddy application, focusing on a maintenance issue reported by a guest. At the top, there is a header with the guest's name, marked as 'Urgent', and options for communication channels including PMS, WhatsApp, OpenPhone, and Notes. Below, the issue is detailed with a timestamp of August 19, 2025, at 4:46 PM, categorized under 'Maintenance'. The issue description states that the guest reported a strange watering noise from the AC unit in the first room, potentially requiring maintenance assistance. At the bottom, there is a text input field where additional notes can be added, mentioning a phone call report about cleanliness. To the right of this field is a blue button labeled '+ Add Action Item', allowing the user to create a new action item related to the issue.

Creating Manual Action Items

Dashboard Overview

The screenshot displays the pricing plans for HostBuddy AI, offering three tiers: Pro, Elite, and Ultimate. Each plan includes a brief description and pricing details. The Pro plan is designed for individual hosts and small operators, priced at $7 per property monthly after a 2-week free trial. The Elite plan, marked as the best value, targets growing property management businesses at $10 per property monthly, also with a 2-week free trial. The Ultimate plan is for large portfolio management companies, costing $12 per property monthly, with the same trial period. A 'Try For Free' button is located at the bottom of each plan. At the top, there is a toggle to switch between Monthly and Annual billing, with the Annual option offering 2 months free. A property selector is available, allowing users to adjust the number of properties.

Pricing Plans

FAQ's

Pausing Listings

General Information

Account

Contacts

Notifications

Users

Subscription

Webhooks

Settings

Minut

Turno

The screenshot displays a section of the HostBuddy interface dedicated to managing Slack integrations. It features a heading titled 'Slack Accounts' on the left side. Below this heading, there is a clickable option '+ Add Slack Account' on the right side, which allows users to integrate a new Slack account with HostBuddy. This screen is part of the Integrations and Partnerships feature, facilitating the connection between HostBuddy and Slack for enhanced communication management.

Slack

The screenshot showcases an integration between Hostfully Digital Guidebooks and HostBuddy AI. On the left, there is a sidebar with the Hostfully logo, featuring a property image and a menu with several horizontal lines indicating different options. The main section displays a grid of colorful rectangles representing different guidebook entries, each with a title and description placeholder. To the right, there is a map highlighting the San Francisco area. The background features a whimsical illustration of a robot reading a colorful book in a forest setting, symbolizing the AI aspect of HostBuddy.

Hostfully Guidebooks

The screenshot shows the HostBuddy interface focused on integrating WhatsApp for enhanced guest communication. At the top, there is a navigation bar with the user's name 'Jeremy' and an 'Urgent' flag next to it. The navigation options include 'PMS', 'WhatsApp' (highlighted), 'Open Issue' with a notification badge showing '1', and 'Notes'. On the right, there is a 'Details' button. The main section displays a message prompting the user to 'Setup WhatsApp to enhance communication with your guests!' with an 'Integrate WhatsApp' button below it, which is centered on the screen.

WhatsApp

Setup Instructions

Overview

OpenPhone

Integrations + Partnerships

Embedding Widget to OwnerRez Hosted Websites

OwnerRez

Hospitable

Guesty

Hostaway

The screenshot displays the 'Properties' section of the HostBuddy application, which is part of the PMS Integration Guides feature. On the left side, there is a vertical navigation menu with options: Get Started, Dashboard, Properties, Messaging, Action Items, Insights, Settings, and Log out. The 'Properties' option is highlighted, indicating the current section. In the main area, there are two prominent buttons at the top: 'Connect Your PMS' on the left, which allows users to connect their Property Management Software to import properties, and 'Subscribe' on the right, which enables HostBuddy integration with guest communication. Below these buttons, there is a section labeled 'Add New Property (Without PMS)' featuring an image of a property and an edit icon on the right side, suggesting the option to modify property details.

Hostfully

Beds24

Lodgify

Smoobu

Hostify

The screenshot shows a user interface for linking an account with Rentalwise through HostBuddy. On the left side, there is a section titled 'Link Your Account' with two security assurances: 'Secure' indicating data is handled at industry-leading standards, and 'Private' ensuring data will not be shared without permission. At the bottom, it states 'Powered By Calry'. On the right side, there is a field labeled 'API Key' where users can enter their API key. Below this field is a green 'Connect' button for submitting the API key. This button is located at the bottom right of the API Key input field.

Rentalwise

PMS Integration Guides

The screenshot displays the 'Properties' section of the HostBuddy AI interface, designed for managing multiple properties. At the top, there is a navigation bar with options: Get Started, Dashboard, Properties, Messaging, Action Items, and Settings. The main area shows a button labeled 'Import Properties' with a note indicating a connection to Hostfully for importing properties. Below, there are two tabs: 'Your Properties' and 'Multi-Property Chat'. Two properties are listed: '1811 Adams - 10', which is locked with an option to 'Unlock', and '1811 Adams - 2', which is currently responding to guests with options to 'STOP' and 'Schedule'. Each property has buttons for 'Property Setup' and 'Test Property'. On the right, there is a 'HostBuddy Status' indicator with a 'STOP ALL' button. A 'Product Roadmap' link is located at the bottom right corner.

Setting Up Multi-Property Chat

The screenshot displays the 'Properties' section of the HostBuddy AI interface, which is part of the embeddable chatbot setup instructions. On the left side, there is a vertical navigation menu with options: Get Started, Dashboard, Properties, Messaging, Action Items, Insights, Settings, and Log out. The 'Properties' option is highlighted. The main area shows a list of properties with images and names such as '32nd Street' and '831 A'. Each property has a 'STOP' button and a 'Schedule' link indicating the current status as 'RESPONDING to all guests'. To the right of each property, there are buttons for editing (pencil icon), additional options (ellipsis icon), and 'Test Property'. At the top right, there is a 'HostBuddy Status' indicator with a 'STOP ALL' button. Above the property list, there are links to 'Unlock All Properties', 'Import Properties', and 'Disconnect', indicating connection to Hostfully.

Embeddable Chatbot

In Depth Testing

Subscribe Step by Step

Perfecting Property Profiles

Scheduling HostBuddy (Detailed)

Detailed Setup Instructions

Recent Releases

News!

Smart Templating - Touch Points

Translating Guest Messages

HostBuddy AI on Mobile

Keeping Private Information Confidential

Select Stays Account Walkthrough

Property Specific Configurations For Upsells

Adding Custom SOPs

Best Practices for Writing SOPs

SOP Recommendations

The screenshot displays a section of the HostBuddy AI interface focused on property management. At the top, there is a property listing titled 'Titus Street - Mission Hills · Spacious Mission Hills Home With City Views' with an accompanying image of a living room. Below the title, there are two buttons: 'STOP' and 'Schedule', which are likely used to manage the property's messaging status. The status 'Currently RESPONDING to all guests' is shown in green, indicating active communication. To the right, there are two buttons labeled 'Property Setup' and 'Test Property', which are used for configuring and testing the property settings. Below this section, there is an option to 'Add New Property (Without PMS)' with an image of another living room and an edit icon, suggesting the ability to add or modify property details.