HostBuddy User Guide: Setting Up the Quo (OpenPhone) Integration
The Quo integration in HostBuddy allows you to manage guest and vendor communications seamlessly within one platform. Follow the steps below to set up and start using the integration.
Step 1: Navigate to the Integrations Page
In your HostBuddy portal, click on the Settings drop-down menu.
Select Integrations from the list.
On the Integrations page, scroll to the Communication Channels section. Locate the OpenPhone tile and click on it.
You will then be prompted to enter your OpenPhone API key.
Step 2: Generate Your Quo (OpenPhone) API Key
Need an OpenPhone Account? If you don’t already have an OpenPhone account, you can get started today by signing up directly through this link: https://get.openphone.com/yxwod6h0hv4a.
Log in to your OpenPhone account.
Click Settings in OpenPhone.
Navigate to the API section.
Click Generate API Key.
Enter a name for your new API key.
Copy the generated key.
Step 3: Enter Your API Key in HostBuddy
Return to the HostBuddy portal.
Paste the copied API key into the OpenPhone Integration section.
Once entered, your OpenPhone integration will be active.
A2P Registration Required for Quo (formerly OpenPhone)
Each user must apply for A2P (10DLC) in their Quo account and get approved to use the integration. Without approval, messages may not send.
Guide: https://www.openphone.com/blog/what-is-10dlc/
Important: Check Your Quo (formerly OpenPhone) Credits
If HostBuddy shows that a message was sent but it does not appear in Quo, this usually means there were not enough message credits available at the time.
HostBuddy may successfully trigger the message, but Quo will not deliver it if the account is out of credits. This can result in a difference between messages shown in HostBuddy and conversations visible in Quo.
To avoid this issue, please make sure your Quo (formerly OpenPhone) account always has enough credits to send messages.