Welcome to HostBuddy!

Easily set up HostBuddy and streamline guest communication

Getting Started

Integrate your PMS with HostBuddy for seamless guest messaging

Connect Property Management System

Set up automated guest messaging with flexible scheduling options

Schedule HostBuddy - Going Live

Automate guest messaging with advanced custom templates

Smart Templating

Manage guest communications seamlessly with easy access to messages

Inbox

Maximize revenue with gap night offers and inquiry follow-ups

Upsells

HostBuddy User Guide

1. Connect Your PMS

2. Configure Your Properties

3. Test

4. Go Live

Subscribe

Quick Start

The screenshot displays the HostBuddy Knowledge Base interface, focusing on the Property Profile Setup feature. It shows the status of PMS Integration, Property Documents, and Property Profile. Under PMS Integration, there are indicators for PMS property details, property availability and pricing, guest and reservation data, and past conversations from the last six months, all marked as connected. The Property Documents section lists a document titled 'Unit 10 1811 Adams Ave-Welcome Doc-docx.pdf'. The Property Profile section indicates that data has been entered. At the bottom right, there is a 'Manage' link for further actions.

Providing Property Information

The screenshot displays the 'Check-In & Check-Out' section of the HostBuddy AI platform, focusing on building standard operating procedures for property profile setup. It includes four editable text areas, each with a pencil icon for editing. The sections are titled 'How to handle missing backup keys,' 'How to handle parking-related issues,' 'How to handle early check-in requests,' and 'How to handle late check-out requests.' Each section provides example text for handling specific guest-related scenarios, such as contacting a phone number for missing keys, directing guests to alternative parking, informing guests about early check-in policies, and managing late check-out requests with associated fees. The interface is designed to guide hosts in setting up automated responses for common guest inquiries.

Building Standard Operating Procedures

The screenshot displays the 'Topics to Avoid' section within the Property Profile Setup feature of HostBuddy AI. At the top, the navigation bar includes options such as Get Started, Dashboard, Properties, Messaging, Action Items, and Settings. The page is titled '1811 Adams - 10' and features several circular icons representing different sections: Resources, Basics, Listing Details, Amenities, SOPs, and Topics to Avoid, with the latter being highlighted. Below, there is a note stating that all fields are optional but providing more details enhances service. The 'Topics to Avoid' section includes a specific topic, 'Refund requests,' with an editable text box explaining that it refers to guests asking for refunds on previous payments related to their stay.

Setting Topics to Avoid

Property Profile Setup

The HostBuddy AI messaging screen displays a unified inbox for managing guest communications. On the left, a list of recent messages shows guest names, message previews, and dates. Filters at the top allow sorting by guest name, property, phase, and urgency. The central panel shows a conversation with a guest, including messages from both the host and HostBuddy AI, with timestamps. Below the conversation, there's a text input field for typing new messages and a send button on the right. The right panel provides reservation details for the selected guest, including their name, stay dates, and property location. It also shows the current status of HostBuddy's response, any open issues, guest satisfaction level, and the booking platform. Navigation options at the top include Inbox, Smart Templates, Review Removal, Preferences, and Upsells.

Conversation Preferences

Smart Templates - Advanced Custom Instructions

Smart Templates

The screenshot displays a section of the HostBuddy interface focused on AI Personalization settings. At the top, there is a toggle switch labeled 'Enable AI Personalization' which is currently set to 'on', indicating that AI personalization is enabled. Below the toggle, there is a text description explaining that when enabled, HostBuddy adjusts the wording of each message to make it sound more natural and personalized according to the conversation's context. The word 'enabled' is highlighted in green to indicate the current status. At the bottom left of the section, there is a 'Customize...' button in blue, which allows users to further personalize the AI settings.

Upsells - Advanced Custom Instructions

Messaging Overview

The screenshot displays the 'Action Items' page of HostBuddy AI, which is part of the Action Items feature. The top navigation bar includes options such as Get Started, Dashboard, Properties, Messaging, Action Items, and Settings. Below the navigation, there are three dropdown filters labeled 'All Categories', 'Incomplete', and 'All Properties' for sorting action items. The main table lists action items with columns for Date/Time, Property/Guest, Category, Action Item, and View/Done. Two entries are shown: one for a reservation change request and another for a maintenance issue. Each entry has a corresponding icon under the View/Done column for further actions. The footer contains sections for Quick Links, Features, and Contact information, including links to Home, Meet HostBuddy, Pricing, FAQs, and options to book a demo or contact via email.

Action Items

Custom Action Item Instructions

The screenshot displays the 'Action Items Settings' page within the HostBuddy AI application, specifically under the 'Manage Categories' tab. The interface allows users to add new categories for action items. There are input fields for 'Category Name' and an optional 'Description', where users can enter relevant details. A blue 'Add Category' button is located to the right of these fields, enabling users to save the new category. Below, there is a section titled 'Existing Categories' which lists current categories, such as 'CLEANLINESS', along with their descriptions. Each existing category has options to edit or delete, represented by icons on the right side.

Managing Action Item Categories

The screenshot displays the 'Open Issue' tab within the HostBuddy application, focusing on a maintenance issue reported by a guest. At the top, there is a header with the guest's name, marked as 'Urgent', and options for communication channels including PMS, WhatsApp, OpenPhone, and Notes. Below, the issue is detailed with a timestamp of August 19, 2025, at 4:46 PM, categorized under 'Maintenance'. The issue description states that the guest reported a strange watering noise from the AC unit in the first room, potentially requiring maintenance assistance. At the bottom, there is a text input field where additional notes can be added, mentioning a phone call report about cleanliness. To the right of this field is a blue button labeled '+ Add Action Item', allowing the user to create a new action item related to the issue.

Creating Manual Action Items

Dashboard Overview

The screenshot displays the pricing plans for HostBuddy AI, offering three tiers: Pro, Elite, and Ultimate. Each plan includes a brief description and pricing details. The Pro plan is designed for individual hosts and small operators, priced at $7 per property monthly after a 2-week free trial. The Elite plan, marked as the best value, targets growing property management businesses at $10 per property monthly, also with a 2-week free trial. The Ultimate plan is for large portfolio management companies, costing $12 per property monthly, with the same trial period. A 'Try For Free' button is located at the bottom of each plan. At the top, there is a toggle to switch between Monthly and Annual billing, with the Annual option offering 2 months free. A property selector is available, allowing users to adjust the number of properties.

Pricing Plans

FAQ's

Pausing Listings

HostBuddy Affiliate Program 🤝💰

General Information

Account

Contacts

Notifications

Users

Subscription

Webhooks

Settings

The screenshot displays the 'Integrations' section of the HostBuddy AI application, focusing on available integrations. On the left sidebar, there are navigation options including Account, Contact, Notifications, Conversation Preferences, Integrations (highlighted), Users, and Subscription. The main area shows two integration options: 'Turno' and 'Minut'. The Turno integration allows users to send 'Property Ready' messages to guests when their unit is ready for check-in. The Minut integration offers automation and personalization of guest messaging for noise or occupancy events, enhancing operations and guest experience. Below these options, there is a section titled 'Connected integrations' which currently states 'No integrations connected yet. Connect to an integration above to get started.'

Minut

Turno

The screenshot displays a section of the HostBuddy interface dedicated to managing Slack integrations. It features a heading titled 'Slack Accounts' on the left side. Below this heading, there is a clickable option '+ Add Slack Account' on the right side, which allows users to integrate a new Slack account with HostBuddy. This screen is part of the Integrations and Partnerships feature, facilitating the connection between HostBuddy and Slack for enhanced communication management.

Slack

The screenshot showcases an integration between Hostfully Digital Guidebooks and HostBuddy AI. On the left, there is a sidebar with the Hostfully logo, featuring a property image and a menu with several horizontal lines indicating different options. The main section displays a grid of colorful rectangles representing different guidebook entries, each with a title and description placeholder. To the right, there is a map highlighting the San Francisco area. The background features a whimsical illustration of a robot reading a colorful book in a forest setting, symbolizing the AI aspect of HostBuddy.

Hostfully Guidebooks

The screenshot shows the HostBuddy interface focused on integrating WhatsApp for enhanced guest communication. At the top, there is a navigation bar with the user's name 'Jeremy' and an 'Urgent' flag next to it. The navigation options include 'PMS', 'WhatsApp' (highlighted), 'Open Issue' with a notification badge showing '1', and 'Notes'. On the right, there is a 'Details' button. The main section displays a message prompting the user to 'Setup WhatsApp to enhance communication with your guests!' with an 'Integrate WhatsApp' button below it, which is centered on the screen.

WhatsApp

Setup Instructions

Overview

OpenPhone

Integrations + Partnerships

Embedding Widget to OwnerRez Hosted Websites

OwnerRez

The screenshot displays the 'Resources' section of the HostBuddy interface, which is part of the PMS Integration Guides for managing Airbnb message senders. At the top, there are navigation tabs labeled Resources, Basics, Listing Details, Amenities, SOPs, and Topics to Avoid. Below, the Property Name & Thumbnail section allows users to enter a property name and upload a thumbnail photo with a 'Choose File' button. The PMS Integration section shows the property linked to a PMS with an option to 'Unlink'. The Message Sender (Airbnb) section indicates the default sender as 'Listing Owner'. On the right, the Property Documents section provides links to 'View Uploaded Documents' and '+ Upload New Document'.

Hospitable: Managing Airbnb Message Sender

Hospitable

Guesty

Hostaway

The screenshot displays the 'Properties' section of the HostBuddy application, which is part of the PMS Integration Guides feature. On the left side, there is a vertical navigation menu with options: Get Started, Dashboard, Properties, Messaging, Action Items, Insights, Settings, and Log out. The 'Properties' option is highlighted, indicating the current section. In the main area, there are two prominent buttons at the top: 'Connect Your PMS' on the left, which allows users to connect their Property Management Software to import properties, and 'Subscribe' on the right, which enables HostBuddy integration with guest communication. Below these buttons, there is a section labeled 'Add New Property (Without PMS)' featuring an image of a property and an edit icon on the right side, suggesting the option to modify property details.

Hostfully

Beds24

Lodgify

Smoobu

Hostify

The screenshot shows a user interface for linking an account with Rentalwise through HostBuddy. On the left side, there is a section titled 'Link Your Account' with two security assurances: 'Secure' indicating data is handled at industry-leading standards, and 'Private' ensuring data will not be shared without permission. At the bottom, it states 'Powered By Calry'. On the right side, there is a field labeled 'API Key' where users can enter their API key. Below this field is a green 'Connect' button for submitting the API key. This button is located at the bottom right of the API Key input field.

Rentalwise

The screenshot displays the 'Properties' section of the HostBuddy AI interface, which is part of the PMS Integration Guides feature. At the top, there is a notification bar indicating that the trial period is ending soon, with a prompt to add billing information. Below, the main content area is titled 'Properties' and features two primary options: 'Connect Your PMS' and 'Subscribe'. The 'Connect Your PMS' button, located on the left, allows users to connect their Property Management Software to import properties. The 'Subscribe' button, on the right, offers users the option to integrate HostBuddy into their guest communication. Below these options, there is a section to 'Add New Property (Without PMS)' with a visual of a property and an edit icon. The left sidebar contains navigation options including 'Get Started', 'Dashboard', 'Properties', 'Action Items', 'Messaging', 'Insights', and 'Settings'. The 'Properties' section is highlighted, indicating the current page.

Host Tools

Hostex: Set-up Real-Time Webhooks

Hostex

...Tokeet  TBA... (9/28/2025)

PMS Integration Guides

The screenshot displays the 'Properties' section of the HostBuddy AI interface, designed for managing multiple properties. At the top, there is a navigation bar with options: Get Started, Dashboard, Properties, Messaging, Action Items, and Settings. The main area shows a button labeled 'Import Properties' with a note indicating a connection to Hostfully for importing properties. Below, there are two tabs: 'Your Properties' and 'Multi-Property Chat'. Two properties are listed: '1811 Adams - 10', which is locked with an option to 'Unlock', and '1811 Adams - 2', which is currently responding to guests with options to 'STOP' and 'Schedule'. Each property has buttons for 'Property Setup' and 'Test Property'. On the right, there is a 'HostBuddy Status' indicator with a 'STOP ALL' button. A 'Product Roadmap' link is located at the bottom right corner.

Setting Up Multi-Property Chat

The screenshot displays the 'Properties' section of the HostBuddy AI interface, which is part of the embeddable chatbot setup instructions. On the left side, there is a vertical navigation menu with options: Get Started, Dashboard, Properties, Messaging, Action Items, Insights, Settings, and Log out. The 'Properties' option is highlighted. The main area shows a list of properties with images and names such as '32nd Street' and '831 A'. Each property has a 'STOP' button and a 'Schedule' link indicating the current status as 'RESPONDING to all guests'. To the right of each property, there are buttons for editing (pencil icon), additional options (ellipsis icon), and 'Test Property'. At the top right, there is a 'HostBuddy Status' indicator with a 'STOP ALL' button. Above the property list, there are links to 'Unlock All Properties', 'Import Properties', and 'Disconnect', indicating connection to Hostfully.

Embeddable Chatbot

In Depth Testing

Subscribe Step by Step

Perfecting Property Profiles

Scheduling HostBuddy (Detailed)

The screenshot displays a section of the HostBuddy AI interface focused on handling local recommendation requests. At the top, there is a heading titled 'How to handle local recommendation requests' with an edit icon next to it, indicating that the user can modify this section. Below the heading, there is a text box containing instructions for providing guests with local recommendations for food, activities, and entertainment. The text box includes an example recommendation for 'Food & Drinks' with a specific mention of 'Sonny’s Pizza' and a brief description of the establishment. At the bottom of the text box, there is a clickable link labeled '+ Add Item' which allows users to add more recommendations or information. The interface is designed to guide users in setting up detailed instructions for upselling local experiences to guests.

Experience Upsells

Detailed Setup Instructions

Recent Releases

News!

Smart Templating - Touch Points

Translating Guest Messages

HostBuddy AI on Mobile

Keeping Private Information Confidential

Select Stays Account Walkthrough

Property Specific Configurations For Upsells

Adding Custom SOPs

Best Practices for Writing SOPs

SOP Recommendations

The screenshot displays the HostBuddy interface for managing properties. At the top, there is an image of a living room followed by the property name 'Titus Street - Mission Hills - Spacious Mission Hills Home With City Views'. Below the name, there are two buttons: 'STOP' and 'Schedule', which are used to control messaging automation. The status 'Currently RESPONDING to all guests' indicates active communication. On the right side, there are two buttons: 'Property Setup' and 'Test Property', which allow users to configure and test property settings. Below, there is an option to 'Add New Property (Without PMS)' with an accompanying image of another living room. A pencil icon is located to the right of this option, likely for editing purposes.

Expediting Onboarding (Ghost Property)

The screenshot displays guidance on handling early check-in and late check-out requests within the HostBuddy AI interface. The section titled 'How to handle early check-in requests' provides a scripted response for hosts to use when guests inquire about early check-in. It advises hosts to neither approve nor decline but to respond with a polite message indicating that the request will be reviewed. An edit icon is located next to the section title, suggesting that the text can be modified. Below, the 'How to handle late check-out requests' section instructs hosts not to approve such requests and to inform guests that they will be contacted as soon as possible. This section also features an edit icon next to its title, indicating the text is editable.

Avoid HostBuddy AI From Approving Early Check-In/Late Check-Out

Tips and Tricks!

The screenshot displays the 'Manage the integration account' page for Hostex within the HostBuddy application. At the top, there are navigation tabs labeled Overview, Webhooks, Data, and Settings, with Webhooks currently selected. Below, the user can configure a webhook endpoint by entering a name in the 'Name' field and a URL in the 'URL' field. The 'Enabled' toggle switch allows the user to enable or disable the webhook endpoint. The 'Event Subscriptions' section lists entities such as 'reservation' and 'conversation', with checkboxes to select events like 'created', 'deleted', and 'updated'. At the bottom, there is a 'Calry Listener URL' section with a text box displaying a URL to receive events from PMS via Calry, accompanied by a copy button. The 'Update' button is located at the bottom right of the webhook configuration section. The left sidebar includes navigation options for Accounts, Links, Webhooks, Settings, Docs, and Support, with the current account 'Ahadh' selected.

The screenshot displays the Hostex Workplace interface, focusing on the Integrations section. It includes options for integrating with Smart Locks, RateGenie, and PriceLabs, each with a brief description of their functionality. The Smart Locks integration allows users to connect smart door locks and send lock codes to guests automatically. RateGenie integration offers smart pricing tools, while PriceLabs provides similar pricing integration. Below these, the Open API section is visible, featuring API and Web Hooks options. The API allows access to properties, reservations, prices, availability, guest messages, and reviews using the API. The Web Hooks option, highlighted with a red arrow, notifies users of new reservations, changes in reservations, availability, pricing, guest messages, or reviews. The left sidebar contains navigation links such as Dashboard, Inbox, Calendar, Price, Properties, Tasks, Reviews, Automation, Workplace, Booking Site, Metrics, Connected Accounts, and Settings. The top right corner includes a Subscription button and notification icons.