Proactive Upselling with Smart Templates
While the SOP helps HostBuddy reactively suggest Yhangry when guests mention dining or celebrations, you can also use Smart Templates to proactively identify upsell opportunities before check-in.
Step 3 — Create a Smart Template for Pre-Arrival Conversations
Go to your HostBuddy Messaging tab → Smart Templates section.
Create a new template titled “Pre-Arrival Guest Interest Check.”
Set the "Send When" trigger: Send 2–3 days before check-in.
Message Example:
“Hi [[guest_name]], we’re excited to welcome you soon! Out of curiosity, are you visiting the area for any special occasion or celebration? We love helping guests make their stay memorable.”
Turn on AI Personalization and Context Checking
This small, friendly outreach encourages guests to reveal keywords like “birthday,” “anniversary,” or “family trip.” Once they reply, HostBuddy’s Yhangry SOP automatically recognizes these triggers and sends your upsell message with your affiliate link.
HostBuddy’s Recommendation
To make the most of this partnership:
Enable the Yhangry SOP on all your properties.
Set up one proactive Smart Template a few days before check-in to identify celebrations and dining plans.
Review guest conversations periodically to fine-tune triggers or add new phrasing your guests use.
With these steps, you can start generating passive commission income while delivering five-star guest experiences—all handled automatically through HostBuddy.
Additonal Pro Tip:
Add a custom directive in "AI Preferences" to direct HostBuddy to open a conversation with the guest when appropriate (without requiring a smart template). Use this directive in "Customize Tone" to have HostBuddy engage your guests: